About Us

MyChartLibrary functions as the data controller accountable for your personal information and is the exclusive proprietor of the my-chart-library.com website ("Website") and all data gathered on it. MyChartLibrary gathers user information through various means, as detailed in this privacy policy.

This privacy policy pertains to the personal data collected from you when you visit this Website, establish an account, or utilize our services ("you" or "your" being interpreted accordingly). The policy provides details on the personal data we collect, the reasons for its collection, its use, the lawful basis for processing your personal data, storage procedures, and information-sharing practices.

In the context of this privacy policy, "personal data" refers to any information related to you that allows for identification.

By utilizing our Service or submitting your personal data, you agree to accept the terms of this privacy policy. Therefore, it is advisable to read it carefully. If you happen to disagree with any aspect of this privacy policy at any point, it is recommended to cease using our services and delete your user account. 

Updates

We may update this privacy policy at our discretion from time to time by posting a new version on our Website. You should check our Website occasionally to ensure any changes made are suitable for you. If required by applicable law, you will be informed of any significant changes made to the privacy policy. 

Personal data that we collect

You are required to create an account, and be logged in whenever you use our Website. Therefore, by using our Website you automatically agree to provide us with the login information.  

Data we receive from you

User Accounts

When you create an account, you will need to provide us with some personal data so we can provide you with access to our Website. You may also elect to provide us with additional information about you, as described below.

During registration you will be required to provide us with either:

• your username and email address;
• your account information with one of the following social Internet services: Google; and
• if you want to buy a subscription, we will also need your first name, last name and postal address.

The following information will be publicly displayed, if you choose to provide it:

• username, the image you have elected to provide as your user avatar, signature, “About me”, Twitter handle, YouTube channel link, YouTube username, Facebook profile, Instagram profile and website, date joined, subscription level.

The following information will not be publicly displayed:

• your first and last name, phone number, postal address and email.

If you register to be a Premium user (a "Paid User"), our third party payment processor will also process information about your payment card and bank account information or payment account information that we require for the purpose of recording and processing your account registration. For further details, please refer to the point below titled "Payment information", under the section headed, "When we share your personal information."

Contact data

We also process any personal data you choose to give when corresponding with us by phone, email, or otherwise visiting and interacting with this Website or any other services we operate. 

Cookies and other technologies

We use browser cookies (small text files placed on your device) to administer our Site, gather and analyze statistical information, ensure security, to fight spam, and for advertising purposes. Cookies allow us to provide you with a better user experience when you browse our Website and also helps to improve its features. More detailed information on the use of cookies can be found in our Cookies Policy.

Log files

Like most websites, we use web server log files. Records in our log files include internet protocol (IP) addresses (see the "Device information" section below for further details), browser types, internet service providers, referring pages, exit pages, platform types, and date/time stamps. We use web server log files to administer the site, provide broad traffic information for site planning purposes, and to ensure that our terms of service agreement is being adhered to. Note that IP addresses are not tied to personal data in our web server log files. 

Device information

We collect the following information about the devices you use to interact with our services: IP address of the device (from which we can also infer the country you are connecting from), device type, operating system, application and browser version. We collect this information to prevent spam and abuse of our services. IP addresses may be considered personal data in certain jurisdictions, and will be treated in accordance with this privacy policy.  

Analytics

When you are using our Website, mobile and desktop applications, we may collect analytics information automatically. This information may include your general device information, device identifiers (for example, Google Advertising ID, if you are using an Android device, or Advertising Identifier (IDFA), if you are using an iOS device), network information, website, and application interaction events. We collect pseudonymous data only and this analytic information does not include any personal identifiable information from your profile. We use this information to analyze and improve the work of our services and applications, and to develop, test, and improve our service further. For this purpose we may use internal analytic as well as third party service providers. For further details about our use of third party service providers, please refer to the Analytics providers section below.

Data we receive from third parties

When you sign in to your account using your internet service credentials (Google), such service sends us your username and the email address associated with the credentials you've used. We neither control nor take any responsibility for the way third parties provide information about you and/or process your personal data.

How personal information is used

We use personal data in various ways that are necessary to provide the services you intend to use, certain legitimate interests, and as a necessity in order to comply with applicable law, as further described below.

We do not generally rely on your consent to allow us to process your personal data if there is another lawful ground available. If we do rely on your consent, we will make this clear to you at that time.

Profile

A profile is a set of information for each individual user that details his/her viewing preferences. User settings (chart settings, theme, etc.) are kept solely for the purpose of customizing the user’s experience when using the Website, applications or user accounts. We do not share private profile settings with any third parties.

Note that when you create an account, other users or visitors may access your public profile and see any information you have made publicly available about yourself.

User account and profile operations

We use your contact details, such as username, email address, or phone number, in the following ways:

• to authenticate your user account, ensure its security along with the security of our services, and to prevent spam, fraud, and abuse;
• to acknowledge, confirm, and deal with your user account;
• to send all new users a welcome activation email to verify their email address;
• (For Paid Users) to provide you with subscription services and contact you regarding your use of such services. This is necessary for us to implement your requests; and
• Paid Users will also receive a notification email from our payment processor if there are any issues regarding billing their cards for auto-renew subscriptions. Users cannot opt out of these messages, though they can delete their account.

User account deleting

You may refuse to use our Website and/or application and may ask us to delete your account in the Profile settings. Your account will be deleted after 30 days. During this time, you can stop the deletion process at any time.

Please note that if you have requested your account to be deleted, we will delete the subsequent personal data you have supplied us, as well all your collections, queries and other objects that you created with the help of our Website or mobile application. Once the account is deleted, this data cannot be restored.

Note that search engines, as well as third parties, can keep copies of your publicly available information once your account has been deleted.

Marketing

We may send you marketing emails about our products or services that are similar to the products or services you are subscribed to, including information about events and other promotions we feel may interest you. This is unless you have indicated to us that you do not wish to receive communications in this manner. We will send you other promotional information by email only with your consent, which was given at the time you provided us with your personal data. Users can opt out of receiving marketing communications at any time by clicking "unsubscribe" in one of the emails, or in your Profile settings.

Social Notifications

We can notify you via email about new users who have followed you, liked your collection, query or other content you published, new content from users that you follow, and so on. You can refuse to receive such notifications at any time by adjusting your Profile settings.

Service-Related Announcements

On rare occasions, it may be necessary to send out service-related announcements. For instance, if our service is interrupted for a prolonged period or a major functionality upgrade is released, we might send all users an email message.

Customer Service

When you open a support ticket, we use your contact details as well as information about your device, server logs, a description of the problem, along with any other supporting materials (videos, screenshots, etc.) to help resolve the issue(s).

Legitimate interests

We will process your personal data as necessary for certain legitimate business interests, which include the following:

• where we are asked to respond to any of your inquiries, comments, or grievances;
• to administer our services in order to better understand how visitors interact with the Website and application, and ensure that they are presented in the most effective manner for you and your computer/device;
• to develop and improve our mobile applications;
• to share personal data among our affiliated businesses for administrative purposes, provide subscription services, and in relation to our sales and marketing activities, except where we require your consent, as described above;
• to send you information about our products or services that are similar to the products or services you subscribed to (unless you have refused or opted out of receiving these emails at the time you provided us with your email address or you have indicated to us that you do not wish to receive communications in this manner). Our legitimate interest is to ensure our marketing is relevant to you, so we may process your data to send you information on our products or services that is specifically tailored to your interests;
• we may anonymize, pseudonymize, aggregate and de-identify the data that we collect and use this data for our own internal business purposes, including sharing it with our business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes. For example, to allow those parties to analyse patterns among groups of people and conducting research on demographics, interests, and behavior;
• for internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and as part of our efforts to keep our Website, network, and information systems secure; and
• to (a) comply with legal obligations, (b) respond to requests from competent authorities; (c) enforce our Terms of Use or House Rules; (d) protect our operations or those of any of our affiliated businesses; (e) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and (f) enforce or defend legal rights, or prevent damage. This means we can store and disclose your information to law enforcement authorities, state, or government agencies if we establish that such disclosure is necessary to comply with the law. This includes responses to court orders or subpoenas, as well as other judicial or regulatory processes.

As used in this privacy policy, “legitimate interests” means the interests of MyChartLibrary and our affiliated businesses in conducting and managing our business. When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We do not use personal data for activities where our interests override the impact they may have on our users, unless we have their explicit consent or those activities are otherwise required or permitted by law. You have the right to object to the processing of your personal data that is based on our legitimate interests at any time, on grounds relating to your particular situation.

When would we share personal information

We share your personal data with third parties in the following situations:

• Service providers: MyChartLibrary, like many businesses, occasionally engages with selected third parties who act on our behalf to support our operations, such as (i) card processing or payment services (see the point below headed "Payment information"), (ii) IT suppliers and contractors (i.e. data hosting providers or delivery partners) as necessary to provide IT support and enable us to provide subscription services and other goods/services available on this Website or to users, (iii) web and mobile analytics providers, (iv) providers of digital advertising services, and (v) providers of marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.
• Payment information: Paid Users must provide payment information (name, postal address, payment card information or payment account information). This information is used for billing purposes only and is processed by our payment processors. When you are making a payment, we do not have access to your payment card information. Should we have any issues with processing an order, the email address you have provided will be used to contact you. For more information on what type of information is collected by our payment processors, please view their privacy policies:
  • Stripe Privacy policy
• MyChartLibrary affiliated businesses: In order to provide the services you request from us, our affiliated businesses may access and process the information which we collect from you for the purposes described above, including offering products and services to you. Our affiliated businesses will only use your data for the purposes for which we originally collected said data.
• Analytics providers: We may use third-party service providers to monitor and analyze the use of our services and mobile/desktop applications. We use this information to analyze and improve the work of our services and mobile applications.
  • We may use Google Analytics as a web analytics service on the Website, mobile apps and in conjunction with the widgets we provide. For more information on Google Analytics privacy practices, you can check here.
  • Analytics services for mobile and desktop applications that we may use:
  • Firebase — a development and analytics platform provided by Google. For more information on what type of information is collected, please visit the Firebase web page.
• Business transfers: If we sell our business or our company assets are acquired by a third party, personal data held by us about our general account users, subscription account users or customers may be one of the transferred assets.
• Administrative and legal reasons: If we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process, (ii) to enforce our Terms of Use, House Rules or other applicable contract terms that you are subject to, or (iii) to protect us or our contractors against loss or damage. This may include, but is not limited to, exchanging information with the police, courts or law enforcement organisations.
• Google reCAPTCHA: We use reCAPTCHA to check whether data has been entered by a person or by an automated program. We use this service to protect our services from spam, fraud and abuse. reCAPTCHA analyses the behaviour of the visitor using various characteristics and evaluates various information for analysis purposes (e.g. IP address, visit duration, or the user’s mouse clicks). This analysis begins automatically, as soon as the website visitor accesses the website, and runs in the background. Visitors are not informed that an analysis is being performed. The data recorded during analysis is forwarded to Google. More information on Google reCAPTCHA and the Google Privacy Policy can be found under the following links: Google’s Privacy Policy and What is reCAPTCHA?.

Public information on our site

Public Profile

When you create a profile on our Website, other users or visitors may access your public profile and see any information you have made available about yourself. Your email address, however, will not be visible (unless you choose to make it visible).

Public content

Our Service allows those with a registered user account to share their collections, queries, and other content, with the rest of the users of our Service via our publish feature.

You can at any moment alter the visibility of your collections, queries, or other content, to make it private again, in which case the other users will not be able to see the this content anymore. 

Security of personal data

We use technical and organisational safeguards to protect your personal data and require third parties with whom we work to do the same.

We use Transport Layer Security (TLS) encryption technology in order to protect certain information that you submit to us. This technology protects you from having your information intercepted by anyone while it is being transmitted to our Service or payment processor. While on a secure page, such as our order form, the "lock" icon in the browser window is displayed, confirming that a secure and encrypted connection has been established with the Website. We work hard to ensure that our Service is secure and that we meet industry standards. We also use other safeguards, such as firewalls, authentication systems (i.e. passwords, and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data. If you have chosen to create an account, you are responsible for doing everything you reasonably can to keep your access details secret. You must not share these details with anyone else.

We also do our best to protect user information offline. All of our users' personal information is restricted to our offices. Only employees who need to see the information to perform their jobs are allowed to access it.

The servers that store personal data are located in a secure environment in a locked facility.

We are constantly improving the ways we secure, store, and process the data we collect, including the addition of physical security measures that help us counter unauthorized access to our systems. However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Children and sensitive personal data

This Website is not directed towards children who are under the age of 18. We do not knowingly contact or collect personal information from children below the age of 18 years, or sensitive personal data ("racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or a natural person’s sex life or sexual orientation," etc.). Please consult Art. 9 GDPR for more information. If you believe we have inadvertently collected such information, please contact us immediately so that we can either obtain special consent or delete the information.

Third Party Sites

At our discretion we may add links (web links) to other websites from our Website. These websites can be run by third parties with separate and independent privacy policies. We, therefore, have no responsibility nor are we liable for any content, activities or privacy policies of these linked sites. We suggest you read the privacy policy of each and every site that you visit. 

Contact information

If you have any questions or suggestions regarding personal data processing, please contact us by: support@my-chart-library.com